Papa John's Pizza

The online experience was very good, very easy to order. The tracker showed the order was processed and pizzas cooked within 5-10 minutes of the order being placed. The tracker then showed the order then sat waiting for delivery for 16 minutes. The order then showed as being in delivery for a further 20 minutes (the shop is 5 minutes drive from our house). The tracker then showed the order as being delivered, although it hadn't. After 5 minutes we called the restaurant and asked where our food was, thinking it may have been delivered to the wrong address. The restaurant didn't know and the order did arrive another 1 minute later so the tracker showed the food delivered around 6 minutes before it actually was. So the pizza was received 42 minutes after it was cooked. The order should have come with a drink. I asked the driver if he had it and he replied "No one gave me a drink to deliver" and said "don't worry you will receive a refund", which wasn't particular helpful. I have yet to receive any refund. If I had taken something from your shop without paying I would rightly be arrested for stealing. But not being supplied with something you paid for and not receiving a refund is somehow acceptable. Where is my consumer protection?
Apr 21st, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Apr 16th, 2023

Good
Apr 7th, 2023

Food : 5/5 | Service : 4/5 | Atmosphere : 3/5 Recommended dishes Papa Johns the Works Pizza Parking space Difficult to find parking More
Apr 3rd, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Pepperoni Pizza, Garlic Bread, Papa John's BBQ Chicken Wings More
Mar 31st, 2023