Jats Pharmacy

I purchased some off the shelf Optrex eye drops on the 15th February, for my 2.5 year old son who was on holiday over half term with my wife and daughter. It turned out he didn't need them as my wife had purchased some from the local pharmacy where she was. So after I joined them and we returned I took the eye drops back for a refund on the 20th Feb. I was advised by the owner of the Pharmacy that it is UK law once a product like this is purchased it cannot be returned or refunded, because there is no way of knowing how it has been stored. I advised it had been in my kitchen the last 5 days, the box has not been opened and the seal not broken. It is an off the shelf product, not prescription and should be returnable. He still refused the refund. I have since looked up if this is UK law and it is not. It is at the discrepancy of the pharmacist. I would like to add that I paid JATS 14.50 for the eye drops, my wife purchased identical eye drops for 7.49. When I pointed this out to the owner he advised his prices from his supplier had gone up. I understand we are living in uncertain times, but a differential of 7.01 represents an uplift of 94%. With inflation running at 10% I don't think a supplier would be marking their products up to this extent. I have been a long standing customer of JATS, but now have to question the level of customer service and integrity. A local chemist such as this needs to thrive on trust and how it treats its customers. I for one will need to consider where I take my business from now on. With plenty of choice and a NHS pharmacist at Finchampstead surgery, it won't be a difficult decision. If I had purchased the eye drops at Boots or Tescos they would have been refunded without question.
Feb 26th, 2023

Were new locally. Weve been in around six times so far and its gone well. They are honest when things cannot be obtained and, usually accurate with order times. Which I appreciate are largely out of their control when some medication at the time of this review is unavailable due to national shortage. Otherwise, they seem friendly. Marked down 1* because parking is often difficult to obtain. I havent checked pricing as per previous reviewers so cannot comment on whether products are overpriced etc. Going well so far though and havent had a reason not to return as of yet.
Feb 9th, 2023

Popped in for a flu jab today. Very friendly and efficient and would definitely recommend. Thank you!
Oct 15th, 2022

Excellent service, friendly advice
Oct 13th, 2022

A friendly service and knowledgeable staff.
Feb 24th, 2022