ASDA Pharmacy

Processes at this pharmacy are horrendous, the poor lady trying to serve the huge queue, all on her own, it looks like gor each prescription they have to check in several locations in the back to find your medication. Why is there only one attendant helping, the lady is always so friendly and helpful but you can tell how overwhelmed she is!
Mar 29th, 2023

This pharmacy has knowledgeable and polite staff who are always able to help. If you can't get an appointment with your GP contact this pharmacy they will help - especially Pam!
Mar 6th, 2023

Jan 29th, 2023

Excellent service. Long opening time till 11pm!! Fab!!
Jan 17th, 2023

I WAS BANNED TO USE THIS PHARMACY! HOORAY! I changed my pharmacy to this because this open until late but it was a mistake. Some staff are helpful but some staff are rude and abrupt. I could hear staff chatting behind of shelves but they do not bother to come out to the counter even long queue at peak time. I used this pharmacy only 4-5 times but medicines were out of stock for 3 times. Now I was banned to come to this pharmacy as I complained that one of medicine I urgently needed is refused to be given as another medicine I ordered together was out of stock (they have no idea when it will be available at all. You cannot keep coming back to check.). Never mind, I have had changed my pharmacy already before they banned me. >Hi, I am terribly sorry to hear about your experience. Could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks, Chris Hi Chris, Tasha or whoever replied back, Thank you very much! You are simply copy and paste the same massage to people who posted bad reviews. Very funny. You sounded like you are sorry and care for improving your service but actually you seems made no improvement. > Hi, Yuliko, We are a complaints escalations team based in head office and I can assure you we take this very seriously. All pharmacy complaints must be dealt with directly by the pharmacy team. Hi Trisha, Thank you for your response. It is nice somebody responding. Although you mentioned that you try to improve your service, there are so many and similar reviews in long period, your effort of copy and paste seems no improvement of service. Here is my additional information about your service: Even when ordered my prescription, waited for 5 days, my medicine was not ready. More than that, I was told that it is out of stock they said just checked. It means they do not make medicine ready on the day of approval. They could have ordered 5days ago if it was out of stock. In other pharmacies, I can instantly take my order as it is ready. Even though there are people in the back of shelves, seems nobody regularly check people waiting, medicines are not ready until people come in queue, stock are not checked often as I and other review mentioned out of stock, which not often happened in other pharmacies. Hope you take actions soon, without asking people post reviews here, copy, paste and post to somewhere else again.
Mar 30th, 2023