Malmaison Reading

Apr 28th, 2023

Rooms: Large rooms with large bathrooms, some with terraces. Luxurious inside. Food & drinks: The food is as good as any top end restaurant.
Apr 26th, 2023

Second time we have stayed here, ideal if you are arriving or departing Reading via train or the RailAir coach service. Friendly staff in reception. We arrived early and wanted to just drop our bags off, which isn't an issue, however our room was ready so we checked in early. Previous stay we had a club room and this is the standard, but as you can see still very nice. Ideal for our overnight stay before early departure for the Eurostar in the morning. Has a bar and room service is from 3pm until 10pm.
Apr 13th, 2023

Wouldnt stay again. Unfortunately despite being in a great loction, our stay was ruined by no hot water for 4 days as the boiler had broken down. No real apology other than a letter on our bed full of excuses as to why it couldnt be fixed due to bank holidays. We complained to the front desk multiple times and we were offered just 100 back of our 550 total bill. This just about covered our 5 showers at the train stations. Handled very poorly, not even an offer of a breakfast or drink for the inconvenience of not having a basic necessity for our stay (hot water). Room and hotel were fine but the poor management of the situation let us down. Regular maintenance checks of the boiler system would have avoided a major breakdown that punishes your guests!
Apr 11th, 2023

Apr 1st, 2023