Premier Inn Reading (Caversham Bridge) hotel

May 3rd, 2023

Apr 23rd, 2023

Apr 23rd, 2023

Apr 21st, 2023

I stayed at this hotel from 23 untill 28 od april with a group of 24 students and 2 teachers. I had a very unpleasant situation from a hotel employee who was on shift at the reception desk after 10 pm (23.04.) Our check-in was handled in a shameful way. First of all, despite the fact that the employees received the check-in list a week before our arrival (which I proved), they did not enter the names into the system, which made the check-in process last at least 1.5 hours. The receptionist could issue room cards to our students during this time, and enter the data after everyone was in their rooms but she told everyone to wait in the lobby for all that time, which was not without a negative echo among our participants and without negative opinions about my company, which organized the trip. It was really bad if even the children said that the check-in at this hotel was a "joke". The receptionist, despite my very calm demeanor, was sarcastic, dry, phlegmatic and unprofessional. Most rooms had unmade beds and no towels. It is unacceptable. On April 24, half of the group, due to an error in the system, did not want to be allowed in for breakfast. Despite the negative experiences, I also have positive impressions. I would like to especially thank Mrs. Sharka who is the manager. Her professional attitude and commitment made it possible to explain and rectify the whole situation in a way that was satisfactory for us and to erase the unpleasant impressions from the first day. In addition, I would like to commend the rest of the staff - the receptionists and the service dealing with breakfast. Thank you very much for your attitude. Maybe after another visit i will change my rate for 5 stars, but for now 3 is enough.
Apr 27th, 2023