Salon 16

Service: Hairstyling
Mar 11th, 2023

I had the worst hair cut in my life and went to Salon 16 after to see if someone could fix it. Lisa evaluated my hair and reassured me it could be fixed. She made special accommodations for me by coming in an hour early the next day and Im so happy for what she did for me. She went above and beyond. Hope her excellent skills and customer service is recognised by her employer. Will recommend her to anyone and I will never go anywhere else again.
Jan 18th, 2023

My partner trusted Salon 16 to colour her hair properly. She was looking to darken her hair colour, but instead they bleached her hair, making it lighter, and in the process killed her natural hair. She was absolutely devastated and appalled. Shes since stopped using them and has found a new salon. She will never go back there, and I dont blame her. I wouldnt want her, or anyone, going there is that is how they treat customers. They showed no remorse for their actions. Disgraceful salon! Service: Hair coloring
Nov 12th, 2022

First time for my wife and daughter at Salon 16 and it was absolute disaster! We called before hand to get advice and a quote. 17 for a trim for my daughter who is 4 and my wife was 30 for a wash and dry haircut. My daughter was first and her hair was washed, cut and blow dried which was not asked for nor advised over the phone. 17 went up 25 for the use of a hair dryer which we didn't ask for and my daughter's hair doesn't even look great. My wife was next and didn't get hair washed but they straightened her hair before cutting it which doesn't even look like it's been cut. The reason for straightening it was "to find out how much she can cut" and she had over 30 years experience. My wife's hair was already straightened beforehand and anyone with "30 years experience" must of been able to spot that. Very sad to use a service not asked for to get additional 8. It's not the money but the principle that a quote should be honoured. When I came to ask the receptionist and give some feedback, she laughed at my face. I advised that a quote was provided over the phone and you added 8 when we didn't ask for it. She walked off while I was talking as i found it very rude and disrespectful. She went to talk to a manager but didn't come back and I left the salon as a customer tried to rectify the issue. The staff were unprofessional, rude and clearly didn't see anything wrong with what they did. They put the blame on someone else who gave the quote but apparently weren't there to speak for themselves and had no intention to apologise and give adequate customer service. My wife wasn't very happy and that's the first and last time going to Salon 16. Charging a 4 year 25 for a haircut is appalling!! Avoid Salon 16 - poor service, rude, con artists!! Services: Hairstyling, Kids' cuts
Oct 9th, 2022

Services: Hairstyling, Hair coloring
Aug 23rd, 2022