KFC Reading

Food : 3/5 | Service : 3/5 | Atmosphere : 2/5 Recommended dishes Popcorn Chicken, Zinger More
Apr 29th, 2023

I went today at 9:32 pm it was closed
Apr 22nd, 2023

Apr 22nd, 2023

Edited to add: Today I went into the restaurant with my daughter for dinner. We placed our order using the screens inside and began to wait. We were then called over and were told that they no longer serve Vegan Burgers. I pointed out that I purchased one approximately a month ago and asked when it changed. Or was it because they couldnt be bothered to cook it. (The reason I asked this was because I had previously been told by an ex member of staff that if vegan burgers were asked for they often told customers they were out of stock. Apparently because of the time it takes to cook and they may already be busy over a dinner period). The manager stated that he had never sold one at this restaurant and that vegan burgers were often thrown away by him as they went to waste. He then went on to state that although working at kfc for many years, he only worked at that restaurant for 2 weeks. So unsure how he can use the excuse that he had never sold one at this restaurant. I decided to cancel the whole order as I could go over the car park to McDonalds instead and eat together. I asked for a refund and was told that they could not refund Apple Pay despite that being how I paid for the meal in the first place, and Apple Pay being advertised as a method of payment in the restaurant. The manager stated he could only refund to my actual bank card which I do not carry with me. He had me try 4 times before I explained that he can refund in cash as it was not my fault. Nowhere does it state that the restaurant no longer serves a vegan burger, the in store screens still advertised and took my order, and my payment. I will not be going back to kfc again as they can no longer cater for my family. It is unfortunate as I was due to arrange a large order for up to 50 people for my daughters 18th birthday gathering at the beginning of February. I will instead be looking for other local businesses who can cater for our requirements. Two weeks into the job and the new manager has already lost a huge amount of business. Perhaps kfc need to choose their staff more selectively. Also if that much food is being thrown away then either dont order in/ cook so much or consider giving it to a charity or a soup kitchen. Apps like Olio are also a great way to avails food waste and landfill while helping those who are less fortunate.I ordered an 8-piece boneless feast, vegan burger and fillet burger. When we arrived home, both the fillet burger and popcorn chicken from the feast box were missing. I understand that the staff were busy, but that has meant that 2 people havent been able to have their chosen meal (1 teen and a young child). I tried phoning the restaurant numerous times and cannot get through. I was not given a receipt so am now out of pocket. I am really unhappy with the service.
May 1st, 2023

When this restaurant first opened, it was great. Clean, friendly, always had everything in stock, and the resultant eat was generally 90%+ satisfactory. But in the last few years (2019-2023) everything has gone downhill. I've visited two or three times in 2023, and at best, they don't have what I want (on one visit, no hash browns, no zinger, no strips, no serviettes, no straws, all written on a piece of paper by the register), at worst, they don't have it and don't tell you - that is of course if you can order, because the self-service kiosks are never working. The only experience I've had worse than this branch of KFC, is one in Oregon USA, where everything was overcooked and bouncy. The absolute best part about this KFC, and there really is one huge amazing positive - is that there is a McDonald's right next door, go there instead. Else, drive into Reading town centre or Bracknell for a 100% better KFC experience.
Apr 24th, 2023