Balmore Park Surgery

The receptionists have completely lost sight of the fact that the GP is supposed to be a place of care. Twice I've been left dumbfounded by it. They talk down to you and make you feel like you've done something wrong for asking a question, just because it is obvious to them. I understand that all GP surgeries are under pressure, but please try and at least sound like you care that you haven't got any appointments available. The people that are coming to the GP are having to do it when they are feeling unwell, or are trying to figure out the system, or are doing it out of their work hours or any number of reasons besides. So disappointed with moving to this surgery but nervous if this is the same everywhere.
Apr 2nd, 2023

Doctors are great but the Reception and administration is bad..
Apr 1st, 2023

The reception staff need to be fired so horrible your supposed to be nurturing caring staff people are in a venerable state and they have a duty of care which is clearly not being meet there's no excuse for there cold behavior people come there for help. if front desk staff don't like your job leave and make way for people who care the way they look down at you and even act like they hate you. NOT ON
Mar 31st, 2023

Dont register yourself or a family member in this facility!! My dad suffers with High Blood Pressure and after repeatedly trying to book an appointment with his GP and entering his blood pressure results through the app, nothing was ever done for him. My dad had another episode and ended up in the emergency room due to the lack of appropriate treatment and medication. His GP, Dr. Jones kept googling his symptoms and asking him what sort of treatment he was looking to get from the consultation (even though it was pretty clear that he needed to be referred to a Cardiologist), and then asked him to leave as there is a limit of 10 mins per consultation. My dad is in a critical condition and if god forbid anything happens to him, my family and i will ensure that extraordinary measures are input. Dont even get me started on the receptionists!!! One day theyll be slapping patients across the face and act like nothing happened! Awful awful practice!!!
Mar 13th, 2023

Avoid. Have been registered here for many years. It has become impossible to get an appointment, or blood test, or even speak to anyone within a reasonable time frame. I had a non-urgent issue but was told was not possible to see a GP, instead told to ring up each day (taking several days) in the hope of an emergency appointment, finally getting through and being told was not enough of an emergency to get an appointment, after which I gave up. Dr. Payne was absolutely fantastic, as were all the doctors and nurses I managed to see. all are kind, diligent and generally seem to care. The nurse who did the blood tests was also lovely. Wonderful people. Unfortunately the reception and pharmacy team let them down and Seem unable to understand common sense/general logic. Often blocked me from seeing a GP after an GP or 101 Doctor asked me to make an appointment. personally it made me feel like I was a problem for them. On several occasions I became sicker than necessary because I was not able to even speak to a doctor on the phone within 1-2weeks. Also witnessed being in the waiting room while the reception phone rang and rang with no answer. I hope whoever was calling was not in urgent need. I think the surgery is oversubscribed and the reception/ pharmacy team should be re-trained in how they can help getting people to the right people quickly and efficiently. Have complained previously, will now register elsewhere.
Feb 23rd, 2023