House of Fraser

Apr 16th, 2023

Great variety, prices are a bit mid-high
Apr 14th, 2023

Good clothing range. I went to phase eight this week and was completely ignored by the two shop assistants, and when I wanted to try on a few dresses no words were exchanged apart from something like 'there you go' as they were too focused on the other customer (maybe racist, think I won't buy anything). Also they let a customer's male partner inside the small dressing rooms - he stayed there - this was quite inconsiderate and made me uncomfortable especially as 1. this was purely a female clothing store and 2. the doors were very short in length, anyone who's slightly tall could see right below even from the outside if you are changing. The customer was trying on some dresses for a wedding and they appeared to be chatting to her and her partner quite well, I am sure they remember.
Apr 7th, 2023

Only now Credit notes Apply! No Refunds Given!
Mar 12th, 2023

I wouldnt even give it one star as a Department store they are so bad at getting back to you via email , they dont answer the phone . My son brought me pyjamas from Ralph Lauren and after a few washes noticed little holes . I contacted Ralph Lauren and they said they will contact House of Fraser this was back in January . I was told within 14 days someone will be in contact with me . Ive heard nothing contacted Ralph and they said we will forward your email to them again nothing . I live 40 miles from this store . Im hoping they can resolve this but Im making sure my son doesnt buy anything from there for his wife and child and himself if this is the quality of service .
Mar 2nd, 2023