Virgin Media

Call centre is an absolute disgrace. Borderline criminal neglect of customers' wishes. I tried to tell them I wouldn't be renewing and they just hung up. Then they tried to charge me ongoing fees after the renewal date. Spoke to 6 different people in different departments. Nobody could resolve a simple problem. A faceless, soulless corporation. Richard Branson has created a monster.
Apr 29th, 2023

Excellent
Apr 27th, 2023

Apr 25th, 2023

Apr 17th, 2023

recently purchased Virgin Media 550, of course on the rosey promise of Wifi conection in every room etc... Having moved in to a new house the port was already installed, so placed it in all good. Less one room upstairs at the far end of the house that struggles for signal and happens to be where 2 kids are. so I contact Virgin to ask for booster equip or to move the connection - 8 a month or 100+ to move it. What? When I questioned about there stated guarantee that was both verbal and in writing it seems it not true just a lie??? They wouldnt budge on it. Only room for compromise was if I was disabled or wanted another random contract with a O2 simcard. So just for clarity your money isnt the same if your not disabled and you need to pay more for the pods each month - or get rail roaded into an O2 contract for more money a month........ Needless to say I went on ebay and jist brought one for 12, Virgin are an empty tracksuit promise world but dont deliver, and dont get me started on bouncing around about 6 call centre staff who may well be based on Mars judging by the conection and langiage barrier. And when questioned on the integrity of the intial Virgin offer just hung up! All in all very unsatisfied hate been lied to and then discriminated against for not been disabled or wanting an O2 contract, The poor excuse of it the walls my personnel favourite I dont live in a green house so there will be walls if you cant provide what you state to entice customers then dont say it.
Apr 6th, 2023