Bath Flow P.C Harris Ltd

Ray very helpful
Apr 21st, 2021

I was very impressed with the product knowledge, advice and customer service which I received from the staff at Bathflow with some purchases I made this year, so it's shocked me, that the after sales care has been so disappointing. I purchased a mirror, which revealed a small crack on the bottom left corner when I opened it. I notified Bathflow and was advised to email a picture through, which I did and they would notify the manufacturer. I received no correspondence to confirm the email had been successfully received and after two days of having no communication, I rang the store and received a very dismissive, uninterested response of "I should hear back from the manufacturer tomorrow and I'll call you to update", needless to say I haven't heard back from Bathflow and very much doubt I will. I'm disappointed, as I believe after sales care is just as important (if not more so) than the initial sale. I wasn't even asking for a refund, all I wanted was to have the mirror repaired or replaced. I purchased quite a few items from Bathflow for my bathroom refurb and thought I was dealing with a company who cared about their customers. This seems to only stretch, right up until the point when you have an issue which requires rectifying. I've now had to source a company myself who specialises in repairing mirrors which is not only going to cost me money but time too!
Mar 7th, 2023

Oct 2nd, 2022

Jul 14th, 2021

Excellent showroom and service
May 24th, 2021