Oak Tree House

My son lives there currently and I have found the staff and owners to be very supportive. I can contact them whenever I feel the need arises. Any issues I have are addressed and communication is good. I have found all the staff to be professional and always treat me, as his mother with respect. I have trust in all of them especially management and owners to look after my son. They have done a brilliant job concerning Covid although I haven't always agreed with them. In fairness they have followed the rules all the way. The problem is not them but with government policies that do not take into account different risk assessments. I know that they do look after their residents well. I would recommend them.
Aug 22nd, 2020

A relative of mine lives here, and I have been informed that the bed in which he has been sleeping on has been there since he first moved in (over 10 years ago) the mattress is very ropey and disgusting. CQC should definitely come and rate this home and maybe check the beds as well as all other areas. Would they sleep on a bed so appalling? Would they be happy if there relative was sleeping on a bed that was there before they moved in? I'm not happy with my relative being here. They badger him for days/weeks telling him hes got to move out, but then when he mentions about moving after covid-19 they're trying to stop him. And then blaming somene else for him wanting to move. How unprofessional!. And to top all of this off, The staff have a very bad attitude towards the residents living there and also visitors. NOT HAPPY AT ALL!
Jun 5th, 2020