Amode

We purchased our Massimo glass dining table only 8 years ago for 1400+ and have been left extremely disappointed by the quality of the product and the after sales care we have received from the company. Given the price we paid I would not have expected difficulties at this stage, but one of the levers which controls the extending arms is inoperable and we are now unable to extend the table at one end. I think I can count on one hand the number of times we have actually had to extend the table over the years so I cannot believe it is of such poor quality. However speaking to their customer aftercare service I have been told the table is no longer in production in Italy and there is nothing they can do. This is a word of caution and something to think about when making a purchase and if in the future you need a repair or part. They have equally been very dismissive and not helpful in trying to resolve the problem and despite asking to be able to discuss my concerns with the owner to date the owner has not contacted me and the after sales person has ignored my emails and not bothered to contact me or to follow up. My advice would be to think very carefully about the item you are purchasing, how it is made and what materials are used, what aftercare they are able to offer especially if their supplier in Italy stops making the product and to ask how they might undertake a repair if the item is discontinued. One would have expected a dinning table at this kind of price to have lasted more than eight years and for the company to have a better after sales approach but cant help they dont really care having got your money. Personally I would not purchase something again from a company that specialises in items from Italy it does make it difficult if they stop production or your item needs repair - the company does not offer a repair service.
Feb 10th, 2020

Sep 16th, 2020

Apr 23rd, 2020

Great Italian style and helpful staff. We have bought from here but only go if you have a healthy bank account, but it's best design and we'll made our TV unit is perfect. But it was at a price that might just not be great value.
Aug 30th, 2019

Extremely disappointed with this company, we recently purchased a dining table for over 2k which not only took longer than promised to arrive (with no contact / response to our emails to advise us when delivery would be made) but arrived with scuffs, discolouration and scratches to the side. The defects were logged and photographed with the courier on the day of delivery almost 3 months ago now. The company did not get in touch to rectify the issues and it took us chasing them to get a response, they said they would get back to us, and never had. We have sent several follow up emails and even called only to be completely ignored or fobbed off. Extremely frustrating given the price of the item and the fact that the furniture is high end / luxury, you would expect the after care and customer service to be of a similar standard. I would think long and hard before ordering anything from this company. If I could give zero stars I would!
Mar 18th, 2022