Lucinda Ellery

Just wanted to write a quick note to thank Casey in the Hammersmith branch for her amazing support this week with helping me get some last minute tape for my mum. She went above and beyond to save our holiday - total legend !!
Feb 15th, 2023

Nov 18th, 2022

All I can say is simply the best. Made me feel like a million dollars
Nov 12th, 2022

Oct 19th, 2022

update: I am updating this nearly 2 years after having my system, and I have changed from 5 star to 3 star. When I was a new customer, and when they asked me to write this review, what I have written below is completely accurate. However as time went on, the service and quality received declined rapidly. I have left the salon crying as the staff belittled and made me feel like such an inconvenience. I spoke to the manager at the end and I was told that the person had been there many years and they probably didnt mean it. After writing a letter of complaint, they did offer me a a free styling next time I went, but my confidence took a huge knock and the salon is so inconvenient to get to, it was empty compensation. The quality of the hair used has decreased substantially over the time I had the system. I had several parts replaced over time, but they lasted less and less long. When I first went, I was very happy and my confidence improved massively. The last 6 months, the way I was treated by rude staff and managers who lacked managerial skills, for poor quality materials that dont last, my confidence was eaten away. The system looks awesome for the first 3 weeks, but it slips very quickly, and I was having to do ever dramatic hairstyles and wear hats to hide the obvious hairline. So after 18 months, I removed the system myself as every time I left the salon the staff made. I only leave 3 stars due to when I was a new customer I was very happy. Once I was on their books, they didnt seem to cate. I got my first system in February this year. I was quite anxious going into the first appointment because, although I had had several phone consultations and done loads of research, I didn't really know what to expect. The London studio is beautiful. As soon as I arrived, I felt like I was amongst friends who just wanted to help me. I spent a very long day there, but left feeling more beautiful than I have ever felt. There hair is stunning and I have so much confidence every day. It is a lot of money, but completely worth it. The staff have been fantastic with the way they talked to me and coached me and have supported me with advice since. I highly recommend
Dec 25th, 2022