Abdullah Dr A

Receptionist is very rude and disrespectful and unhelpful and unhappy.
Nov 13th, 2022

RUTHLESS, RUDE and DISRESPECTFUL members of staff. As a health centre they need training in MENTAL HEALTH and in customer service. They behave disgustingly with people!!!
Nov 7th, 2022

Sep 17th, 2022

Rainham Health Centre is an extremely disrespectful, distressing and frustrating clinic to have any contact with. That is in accordance with from receptionist, nurses and GPs. Regardless of the NHS undergoing stressful circumstances post COVID. You are dealing with patients who are extremely vulnerable. I have spoken with a nurse who refuses to give over their name but instead inform me to call the surgery to ask or attend the reception to do so. The nurse could not answer my question in regards to when I will be able to receive an appointment for my mental health referral to the GP. Instead, she told me she would put the phone down on me as I refused to not accept her answer. Im fact, she was not clear in what she was saying hence why I was asking her to clarify. The disclosure of this review, is for other patients information only. This is purely so if anything who is willing to be with this clinic, I highly suggest not. I have repeatedly been spoken to so rudely by members of staff. I have waited by the phone patiently to be told after 5 minutes of discussing 1 ongoing issue concerning my mental health that she would like to put the phone down. The fact that staff who deal with vulnerable and all walks of life can state they will hang up because they do not like to be questioned. I highly suggest NHS review any customer service based skills when reviewing their staff in a hiring process. Extremely disappointed and left feeling even more emotional after that 5 minutes conversation. Staff are very argumentative at any given question or challenge. Terrible staffing levels. I cannot emphasise enough how many times this has occurred!
Jul 25th, 2022

The emergency appointment system is awful and makes impossible to get an appointment. I had called at 8:01 and the phone was ringing. They picked the call after 14 min and told there are no emergency appointments, and they keep on playing this game every day. They mess up the appointments even if you want to book appointment with doctor you might still get appointment with nurse. The receptionist dont listen and are extremely rude.
Jul 13th, 2022