Beech House Veterinary Surgery - Radcliffe

Very helpful and caring for our dog
Apr 27th, 2023

My daschund had a lump removed from his leg this morning excellent care staff helpful and friendly. Vet Mark was very kind and caring to benj and there was no anxiety which he usually suffers from...Thank you so much Mark highly recommend this practice
Apr 26th, 2023

Apr 18th, 2023

19/04/23 I have been at Beech house 5 years now and today was sadly my last day I would go there. My dog was so poorly and the Vet we seen was great with my dog but the receptionist was horrible to me and my husband the doctor wanted to do extra test so I thought since I'm insured it's fine, she told me we have to pay upfront then claim it back. I said oh ok I thought you charged an admin fee and you claim it back and we pay the excess. She spoke down to us like we were stupid to even think they would do that and even laughed at us but I asked about this before I changed my insurance and they assured me that's how it works. When I then said ok we are ready to pay she looked at me like how dare I tell her I am ready. She told us she has to wait for the paperwork so sit and I will call you. So rude. I was horrified. How can you be so rude to customers. We came home and I called our previous vets from before we moved. So friendly and assured me they work like that we don't have to pay upfront they will claim for us. I registered all 3 of my pets again and yes I'd rather drive 30 min to a friendly vet than ever go back to Beech house. I feel so horrible that I was treated like this today at such a stressful time. 20/04/23 I would like to thank Jodie for reaching out to me and all the Vets at the practice and the nurses for the loving care they give to animals. Thank you again Jodie for resolving my issues and making me feel valued. I will miss coming there but is was a great 5 years.
Apr 13th, 2023

Fantastic
Apr 1st, 2023