BMW Battersea

Having been loyal to BMW Park Lane in Battersea the past 4 years I really am extremely disappointed to have to write this review. BMW Park Lane Battersea have had my car since April 4th following a simple MOT inspection. I recieved a call to collect my car and attempted to do so on the April 6th. My car was driven to the forecourt and delivered to me for pick-up having passed 'inspection'. However, unbeknownst to the mechanical team(???) the apparent inspection failed to identify that my driver side rear window was now and unusually down/open. The customer service rep tried to close it and said that he could hear the motor going but the window was not budging. Having had no problem with my windows I was naturally concerned especially as they had no business opening the window based on the work they were suppose to be doing. Absent of apology or explaination for presenting my car to in a far worse condition they took the car back into the workshop. 10 mins later I was told my regulator may have failed (whilst 'coincidentally' in their care for 2 days and weeks after a rear window replacement they administered). Around 2 weeks later I was informed of a charge upwards of 1000 for the regulator to be replaced. Following a detailed email sent from myself to both BMW and BMW Park Lane on April 13th I've recieved an auto response, a promise of an investigation and a quote of 1000+... I am still awaiting a response from management. To add insult to injury: Weeks prior, my car had been broken into. As always I had BMW PARK Lane Battersea replace the smashed passenger side rear window. Following a successful inspection (on this occasion) I was informed that the new window costing me 700+ was scratched. Appreciating the explaination and apology I accepted the offer of a replacement. Unfortunately, I am still waiting for this. Early last week, I stopped by the garage to take something out of the car as I didn't anticipate being without it for such a long period of time. Now, bearing in mind that there was clearly no work being done on my vehicle, someone had been quite comfortable sitting it as the cup holder had been opened and a full cup of water just sitting in their. Again, this was how my car was brought to me from the workshop. It is one thing after another without any real care, consideration or accountability and my patience has finally run thin. My approval has been given 3 times to fix the car because I need it from day-to-day but it is still not done. This experience has been extremely inconvenient and stressful. The Customer Care team on the sales floor have been very helpful, consistent and apologetic but have definitely been let down by back office and mechanical members of the team who have displayed a lack of due diligence, failed processes and professional courtesy.
Apr 25th, 2023

Edit: I originally gave this Bmw service centre 5 stars but my last 2 visits have gone down hill and Ive reduced it to 3 stars , which I think is quite generous.Amazing service ! From everyone , from the very first phone call to collecting the car after the service !! My service advisor was Josh , 5 stars! About a 1000 times better than Bmw Cooper Croydon / Bmw Berry Croydon. ( not exaggerating)
Apr 17th, 2023

Terrible service. Took the car in with specific faults which were not fixed however they did then find other issues and charged a fortune. They also refused to fix a common issue with the washer jets blocking whilst still under warrantee. Went back through the original sales agent and after a few weeks he came back and said sorry nothing I can do. Better to go elsewhere than use the overpriced and frankly disinterested team at Battersea.
Apr 10th, 2023

Apr 7th, 2023

I recently had the pleasure of visiting BMW Park Lane and James Carson was very helpful. I must say, he truly went above and beyond to ensure my satisfaction with my order. James was extremely helpful in ordering the specific part that I was looking for, which I greatly appreciated. Additionally, I was running a bit late to pick up my order, and James was just about to finish up for the day. Despite this, when he saw me arrive, he kindly went back to the garage and spent an additional 15 minutes of his time to ensure that I received my order and that everything was to my liking. I cannot express enough how much I appreciate the level of customer service that James provided. It is rare to find someone who is so dedicated and willing to go the extra mile for their customers. His professionalism and commitment to customer satisfaction are truly commendable. Overall, my experience with BMW Park Lane was exceptional, and James Carson was a key factor in making it so. I highly recommend BMW Park Lane for anyone in need of quality service and parts.
Apr 19th, 2023