Citygate Service Centre Colindale

Apr 11th, 2023

Tosanna is very nice and friendly. I had a service and shes very comfortable to talk to. She guides you to everything you want to know .
Apr 7th, 2023

My car was due a service and I made arrangements with VW colindale. I left notes on the system to advice that the brakes need to be checked out as there is a squeezing noise and the windscreen wipers need changing. I emphasised on this point to the service agent when I dropped the car off. Neither of the above were checked/replaced. The service agents did not seem to care about me as a customer and as a result I will not be using this service centre again and I would recommend customers to avoid it. I will be contacting the vw head office to make them aware of this.
Mar 20th, 2023

I am writing about the service I received when I came to Citygate in Hendon on the 8th of March to break of my locking wheel nut and get a new one installed. The moment I arrived there, I was greeted politely, the staff, in particular Sammy, was extremely helpful and assisted us throughout the day. He personally will be the reason why I come back to Citygate Hendon as Ive never received service like this in my life and Im so thankful to have come across him that day, as not only did our issue get resolved quickly, we were regularly updated by Sammy, so I was able to use my time efficiently, but he also helped to identify other issues within the car and recommended specific tyres to get due to his prior knowledge of working at a tyre shop before. Having somebody as knowledgeable and friendly as him made my experience with Citygate amazing and I look forward to coming back if I ever encounter any issues.
Mar 17th, 2023

Feb 2nd, 2023