Queensbridge Group Practice

Excellent service, Great service from reception rafah
Mar 27th, 2023

I have been with this GP my whole life and have never seen it in such a disgusting state. This GP has delayed my fathers paper works for month and so he has been jobless because of this reason I have tried to speak to someone numerous time and always get told to come in a different day and every day its the same answer. The receptionist blames the other receptionist and that receptionist blames the doctor and its just an endless loop. The worse of it all is that I am in this situation because of the GPs wrong diagnostic which lead to a hospital appointment that showed the diagnostic was incorrect. I want a copy of the hospital report and Im being today that no one in the whole practice is able to print me a piece of paper with the hospital report. No one wants to help in this GP and no one cares they dont even want to solve the issue they caused, how pathetic. As soon as this disaster is finished I will happily be moving to a different GP. Me and my family has had enough of clueless receptionists and incapable doctors.
Apr 19th, 2023

I have been on the phone for 1 hour waiting to get an appointment a women called nusren was so rude over the phone I felt threated and scared she was shouting and wouldn't allow me to explain my symptoms I told her could you allow me to speak and she shut the phone in my face so rude worse GP ever needs to get new staff to answer the phones, disgusting how people we go for help treat you so bad. This situation has made my illness worse just because of this one women talking so horrible to people she needs to get fired.
Apr 16th, 2023

I've been with this practice for over 25 years and both reception team and Doctors have always been friendly and professional. Anything I need done, always gets done in a timely manner. Today I was told we'd need to wait 4-6 weeks but got a call back within the hour to say the Doctor has actioned my request. I thoroughly appreciate the reception staff, they're always friendly and efficient. Jenna went above and beyond today so special shout out to her ;) They also do same day GP call back/appointments - 10/10!
Apr 14th, 2023

The reception staff are so helpful and understanding
Apr 13th, 2023