Esquire Cleaners London

Good guys. Friendly service that does what it says on the tin. Always good vibes with great music also ;)
Feb 10th, 2023

My special needs daughter wanted to get a set of keys cut, so I gave her my set. She went into shop and told the man that she wanted to have 2 sets total 1 set being mine , he cut 2 extra sets and charged her 28 . 28 for 4 keys!!! Just regular Yale keys I could of bought a new lock for that with change. I went into the store after and asked him about why he made and charged for extra keys asked for a refund he declined. I would never recommend using this shop, too expensive , rude staff not very understanding.
Nov 27th, 2022

Great service and top quality! The best in the neighbourhood :)
Oct 25th, 2022

Terrible quality dry cleaners. Took some curtains there for wash and ironing. Went to collect them and they had not managed to iron them, they were full of creases. They have also folded them to the point that ironing was pointless. Asked them to have another go at ironing and to fold them less. They ruined the curtains, they stretched the edges to the point that i can't do anything about it. Unlike most dry cleaners they take the money upfront - i think they know people are going to complain for bad service and not pay. Terrible terrible terrible
Sep 28th, 2022

I had such an awful experience with this place, PLEASE don't take items you love there. I took several items in - boots which needed resoling and a pair of shoes which I wanted dyed black. The cobbler/ owner of the place charged me twice erroneously for one of the pairs of shoes, and then when I pointed it out to him tried to avoid giving me a refund, telling me they 'hadn't got their system running'. He told me he'd refund me if I came back in a week, which I did and fortunately he did, but I expect he was hoping I'd forget. Then the real chaos began... He finished the boots first and so I collected them and started wearing. Within a week or so the "new soles" were peeling. They were effectively thin slivers of plastic glued shoddily to rotting leather (for which he charged me 40) using superglue which compromises the structure and makes future mending much harder. So when I returned to pick up the shoes which were being dyed, I mentioned it to him and asked if he could fix it. He apologised and took them back, and handed me my other shoes, now dyed black. These shoes had elastic straps, which we had discussed replacing as they were a little grubby, but I told him I wanted to keep the original ones and so not to bother. When the shoes came back the straps were covered in black dye. I told him this wasn't really acceptable, and he proceeded to *insist* that they had been like this before. I was completely shocked, and had to fight with him in order to get him to agree to replace them free of charge (which he only agreed to if I bought the elastic myself). THEN when I returned to pick up the "mended" boots the soles continued to peel. I had to return several times to have them "reglued" until I realised this was all completely futile, and I should not be subjecting my beloved shoes to any more mistreatment. I ended up taking the boots to another cobbler, on Kilburn highroad, who was shocked at the state of my boots and gave me a good price to fix the mess. I resolved to get a refund for the boots from Esquire - 40 - and pay whatever extra costs would incur for the replacement of the elastic, because I didn't want anything to do with Esquire anymore, and was scared what they might do to my shoes. When I returned I told him very reasonably that I wanted a refund for the new soles, considering how much they had deteriorated, and would take my other shoes elsewhere so he didn't have to bother replacing the elastic. This escalated into a FULL ON fight. I was completely astounded at how I was spoken to. I have never in my life gotten into a dispute like this with any shopkeeper or service worker. He continued to gaslight me, telling me the elastics had already been covered in black dye when I took them in. He addressed me as "young lady" and when I asked him please not to call me that because it was condescending, he responded "what would you prefer I call you, old hag?!" He told me I was just being fussy, and that he wouldn't give me a full refund because the plastic he had stuck on the heels of the boots wasn't peeling... I left with 30, a raging headache and a vengeance burning inside me. Please be wiser than I was, take your items elsewhere.
Apr 16th, 2023