Nando's Kensal Rise

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
May 3rd, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 20th, 2023

Pierre is an absolute legend - thanks for being so kind and going the extra mile!! Supporting the NHS and he was so enthusiastic and knew great customer service. Legend! Thanks Pierre!
Apr 16th, 2023

I recently dined at Nando's Kensal Rise with my family, and unfortunately, our experience was far from satisfactory. After waiting for over an hour for our food to arrive, we had to repeatedly complain to the staff about the delay. They assured us that they would refund our order and bring the food for free as a gesture of goodwill. However, despite their promises, the situation didn't improve. To make matters worse, only my son received his food while the rest of us continued to wait. When we brought this to the attention of the manager, Michael, his response was shockingly rude. He claimed that he thought we only wanted our son's food and not the rest of our order, which was completely unacceptable. He lacked basic customer service skills and failed to handle the situation professionally. As a result, we decided to leave the restaurant without receiving our food, except for my son's meal. It was an incredibly disappointing experience, and we felt mistreated and disrespected by the manager's behavior. I urge Nando's Kensal Rise to address the severe lapse in service and professionalism exhibited by Michael, the manager on duty. It's clear that he lacks the necessary skills to handle customers, and his behavior was unacceptable. No customer should be treated in such a rude and dismissive manner, especially after enduring such a long wait for food. I had previously enjoyed dining at Nando's for their delicious peri-peri chicken, but this experience has left a sour taste in my mouth. I hope the management takes immediate action to rectify this situation and ensures that other customers do not have to go through a similar ordeal in the future.
Apr 16th, 2023

Amazing customer service from Pierre, made me feel at home. Coming back because of him.
Apr 14th, 2023