Specsavers Opticians and Audiologists - Kensington Sainsbury's

joke of a place. just wanna sell you stuff
Apr 21st, 2023

Great swift check-up in the Kensington - Cromwell Road branch. Jalal was extremely helpful in selecting a new frame, and Anika was lovely when I went to collect them. My glasses were ready a day earlier than expected. I have been with Specsavers since 2006 and their service has always been excellent!
Mar 26th, 2023

Today I received an outstanding service from the manager James and the lovely optician lady . They go above and beyond to what I expected to receive today . They are extra nice , extremely welcoming and they do their job so well . I will be recommending to my family and friends . Thank you
Mar 19th, 2023

I am giving 4 stars because I'm a recurrent customer and all staff had treated me kindly... Until today. Firstly, I would like to express my disappointment with the poor customer service that I received from the Spanish-speaking employee at Specsavers. Their unprofessional conduct left a lasting negative impression on me. The employee seemed disinterested and did not make an effort to understand my needs. They did not provide clear information about the services or products, nor did they offer any helpful advice. Instead, they seemed impatient and unwilling to assist me in any meaningful way. Here's a tip for you about customer service mate: 1. Do not shrug your shoulders like you don't care 2. Do not be passive aggressive in your speak 3. Do not huff and row your eyes because the customer was not instructed to wear its contact lenses for such appointment 4. Do not stare at them in such close distance when they are performing the insertion of contact lenses Your behaviour is childish, unprofessional and deservers further training.
Mar 7th, 2023

(Translated by Google) My glasses cable broke and I paid 25 to fix it here and waited 3 days. The first time I got the glasses, I had to wait for three minutes, and finally I didn't get the glasses after waiting for half an hour. The second time I came here to get the glasses. Just now, my glasses thread broke again, and it turned out that he didn't change the thread for me, but plugged it with the original broken thread. infuriating (Original) 25
Feb 28th, 2023