Craxton Wood Grill at Macdonald Craxton Wood

I was very excited to find my company had booked me into a 5 star hotel and Spa. When checking in, I found that the guy on the desk was sarcastic and tried to talk down to both of us because we was not in a suit. The rooms at one point in time were lovely, but they are dated and worst for ware. I spent 70 on a Burger and a pie small amount of veg and a bowl of chip. The latter turned up tapped in heat and was returned for correction. It is nothing but a 3 star contractor's hotel. Plus side is, the pool and Spa facilities are faultless.
Apr 2nd, 2023

Sep 12th, 2022

Could do with more staff, but food was good, but drinks a tad expensive 12-50 small bottle of prosecco!
Aug 25th, 2022

Attended a wedding. It was wonderful. Thankfully the weather was kind. The grounds are lovely and the wedding was lovely and the food amazing. Party was great too
Jul 2nd, 2022

Stayed at the hotel. Evening meal: Arrived to be advised that "only" two dishes were unavailable. This sounds alright, but the main menu comprises of 6 dishes. So a third of the menu was unavailable. The remaining dishes were fine, but not terribly interesting (and grossly overpriced). Chicken breast with veg, a fondant potato and dianne sauce, risotto, carbonara, fish & chips. We opted for the chicken. It was tasty enough. But not good enough for 22.50; the chicken was overcooked, the fondant was dry, and the sauce was overly boozy. Desserts were good, and significantly better value than the mains. Same for the kids menu; good choice and very good value. Service was okay. The staff seem quite inexperienced and unsure in their job. We turned up without a booking, which seemed to be an issue. But after some hesitation, they found us a table. At no point during out dinner (we didn't leave until after 9:30) was the restaurant anywhere close to full. Our meals were checked on before we had taken a single bite. Desserts were unbelievably slow, and the beer I ordered alongside them arrived even later - we had finished our desserts and were about to leave. Regarding the drinks, 7.40 for a flat pint of Peroni is joke. Sorry, but if you're going to charge that then maybe make sure your beer dispense system is working properly and that your staff know how to pour a pint? Breakfast was shoddy. Three of us were put on a table big enough for two, and with only two complete place settings (we had to pinch a glass and a spoon off another table, as even after asking we weren't given either). We ran out of space on that small table pretty quickly and wound up stacking plates and bowls. Coffee took ages to arrive. The buffet was a mess, with low fill levels (at 9:30am on a Saturday). Apple juice ran out around 9:45 and wasn't replenished. Side plates for bread, croissants, etc. were stored on the floor(!) under the toasters. We had been in the restaurant for 25 mins before our food order was taken. And the food then came out with stuff missing. We had to chase staff for a coffee refill. I wouldn't say the restaurant was awful overall. I'm being picky. But it isn't a cheap place to eat. And I felt that there was a chasm between the prices and the quality of the food and service.
Nov 1st, 2022