Boots Pharmacy
Hours
Chamber Rating
-
Judith Carroll
Oct 19th, 2022 -
Colleen Watson
May 21st, 2022 -
michael ayres
May 11th, 2022 -
Ryan Coulson
Apr 30th, 2022 -
Richard Hannam
Feb 7th, 2022
Contact Info
- (166) 183-2210
Questions & Answers
Q What is the phone number for Boots Pharmacy?
A The phone number for Boots Pharmacy is: (166) 183-2210.
Q Where is Boots Pharmacy located?
A Boots Pharmacy is located at 48 Front St, Prudhoe, eng NE42 5DD
Q What is the internet address for Boots Pharmacy?
A The website (URL) for Boots Pharmacy is: http://www.boots.com/en/Pharmacy-Health/
Q What days are Boots Pharmacy open?
A Boots Pharmacy is open:
Friday: 9:00 AM - 9:00 AM
Saturday: 9:00 AM - 9:00 AM
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 9:00 AM
Thursday: 9:00 AM - 9:00 AM
Q How is Boots Pharmacy rated?
A Boots Pharmacy has a 3.7 Star Rating from 3 reviewers.
Hours
Ratings and Reviews
Boots Pharmacy
Overall Rating
Overall Rating
( 3 Reviews )
Judith Carroll on Google
Colleen Watson on Google
michael ayres on Google
Ryan Coulson on Google
Richard Hannam on Google
Even more of a shambles!
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Placed an online pharmacy order for delivery to my local Boots store.
Received an email to say order dispatched, given a specific delivery date and that I would get a text when I could collect.
Didn't receive the text. So, late on delivery day I phoned local store (I've had problems in the past not getting text notifications) who said they couldn't help in any way and I would have to contact customer service.
So, having gone round the call centre menu systems four times and speaking to the wrong person, I gt to speak to someone who could assist.
I was then told that "delivery had failed". Apparently, this might mean lost in transit. I was told I would be refunded & that I had to re-order.
I received the refund email promptly but told it would take up to 14 days to appear in my account.
Questions:
- why was I not informed there was a problem with my delivery?
- why do the specific departmental phone numbers and subsequent menus take customers to the wrong people?
- why does the text notification service fail from time to time? (one of the reasons I moved my repeat prescription service elsewhere)
- why did I have to re-order? All that was needed was to notify me promptly there was a problem and say a replacement had been sent
- why are the store teams not able to provide better customer support?
- why does it take up to 14 days for a refund when, with Faster Payments, it should take only a couple of hours?
Judging by other reviews here, it is clear that Boots has a number of problems with their online offering and its associated customer support.
Clearly, the best way to make a Boots purchase is in store only!
