Boots Pharmacy

UPDATE: Less than an hour after writing this review, I received a text & an email from Boots. This was to tell me that my order was now ready for collection!! So, now, they've refunded me for a delivered, apparently lost, order! Even more of a shambles! ----------------------------------------------------- Placed an online pharmacy order for delivery to my local Boots store. Received an email to say order dispatched, given a specific delivery date and that I would get a text when I could collect. Didn't receive the text. So, late on delivery day I phoned local store (I've had problems in the past not getting text notifications) who said they couldn't help in any way and I would have to contact customer service. So, having gone round the call centre menu systems four times and speaking to the wrong person, I gt to speak to someone who could assist. I was then told that "delivery had failed". Apparently, this might mean lost in transit. I was told I would be refunded & that I had to re-order. I received the refund email promptly but told it would take up to 14 days to appear in my account. Questions: - why was I not informed there was a problem with my delivery? - why do the specific departmental phone numbers and subsequent menus take customers to the wrong people? - why does the text notification service fail from time to time? (one of the reasons I moved my repeat prescription service elsewhere) - why did I have to re-order? All that was needed was to notify me promptly there was a problem and say a replacement had been sent - why are the store teams not able to provide better customer support? - why does it take up to 14 days for a refund when, with Faster Payments, it should take only a couple of hours? Judging by other reviews here, it is clear that Boots has a number of problems with their online offering and its associated customer support. Clearly, the best way to make a Boots purchase is in store only!
Feb 7th, 2022

Take to long
Oct 19th, 2022

May 21st, 2022

May 11th, 2022

Rang the pharmacy to see if my prescription was available. They said it was so I went only to be told that they didnt have it. Useless service
Apr 30th, 2022