Halifax

Caroline was excellent helped me order a new emergency card very helpful great bank great service
Jan 23rd, 2023

Just been with a problem with a card young lady on desk very helpful sorted it out
Jan 22nd, 2023

Oct 9th, 2022

I am deeply shocked and disappointed with this branch. I recently reactivated a dormant account on the 23rd of June 2022 in the Sale office. Or at least I thought I had. Certainly that is what I was told, when I presented my documents. The young woman who attended me and was at the computer some time dealing with me, told me that she had reactivated the dormant account and that a new card would be issued within the week. Which it was and which I have. I then transfered money into this account and then travelled to Spain where I am buying a house, and where I intend to use the funds in my Halifax account. It was then to my great shock that I discovered that my account has now been deactivated and I cannot access my money. The only way to do so would be to return to the UK and reshow my documents, as the woman who attended me originally did not complete her work properly. I have spoken with customer services 6 times (I was hung up on 4 of those times) and told that they could not help me. I called the branch office and was told that there was nothing they could do. I accessed customer services on my mobile app and was left talking to chat bots. I was told that a person would be intouch with me within 5 working days. Noone got intouch. Now what am I supposed to do? I suggest you think very carefully before choosing the Halifax as a financial service provider as clearly they have very little regard for their customers and when a problem arises are incapable of providing a solution. I will of course be passing this matter onto the Finacial Ombudsman, but I have to wait 8 weeks to do so. Also in the meantime, If I dont complete the purchase of the house I will lose the 10 000 I have put down as a deposit. The only solution the bank has offered is that I come back to the UK and reshow my documents. It is mid August and I am in Spain, a flight at this short notice will probably cost me 500 pounds plus lost income in my job here and all the incovenience caused. Unf***ing believable.
Jul 9th, 2022

Recently arranged additional borrowing and Sally was amazing she went above and beyond for me and made the hole experience stress free. 10/10
Jun 23rd, 2022