Ercol Furniture

Positive: Professionalism, Punctuality, Quality, Value
Dec 6th, 2022

Oct 2nd, 2022

I purchased a blue Von Bench through the ercol outlet. It took ages and a world of complexity to arrange delivery. Once delivered, the bench arrived smashed. It wasn't packaged with any care whatsoever (i.e. just the bench in a big cardboard box with nothing to protect it in transit). Ercol assured me that it could be repaired, so I arranged a collection (involving weeks of back and forth emails). Once the courier finally collected and delivered (again, a process that took many weeks), I was informed by Ercol the bench couldn't be repaired, and that they couldn't replace like for like. I'm not sure why this judgment couldn't have been made earlier and avoided a world of disappointment. Saddened as this is a company that our family once held in high regard, but no longer. I can't see us using them again
Sep 13th, 2022

Like a mid century amusement park
Jun 2nd, 2022

Turned away at the door during opening hours after driving to see furniture at the showroom. Told by staff that viewings are now by appointment only now. No explanation why but covid is no longer a valid excuse. They weren't busy and could easily have shown us around (and likely made a sale). I got the impression staff couldn't be bothered and wanted to leave early as it was Friday afternoon. Disappointing.
Apr 10th, 2022