Hypnos Beds Head Office

Feb 9th, 2023

The welcome and information I was given were excellent
Dec 30th, 2022

Didn't have what we wanted, great staff and excellent hand made beds though.
Dec 28th, 2022

5 months ago we purchased the Hypnos/Premier Inn mattress, due to the comfort of the bed while staying at Premier Inn. but recently we found the mattress had a manufacturing fault, the topper material inside bunched up in the middle and as there was inadequate support on the sides, I kept having a feeling of falling out of bed, during the night the mattress also had the seam coming apart, they sent an engineer who agreed with us, he sent in in the report, eventually I got back an email stating Hypnos felt it was not a manufacturing fault, yet the engineer stated it was, I complained and they apologised and stated the money would arrive in 10 days, 10 days later I chased as no money arrived and they stated that as the delivery guys had not advised the office of faulty mattress arriving at the Hypnos factory, I would have to wait another 10 days. Will I buy another Hypnos bed from them no way,!! Poor quality and worst simply trying to get out of refunding the money I am owed
Dec 19th, 2022

Nov 23rd, 2022