Riverbank Veterinary Centre

Dont if it was the Christmas blues but the receptionist was very ignorant and rude, only advised that they where not taking on anymore pets after a discussion about why I had to take my pet to the vet it was registered with. I explained I only wanted the dog put down and didnt want to register but she was having none of it. Im not aware of any law that states you must take your pet to the one you are registered with and she could not explain it and hung up. Very annoyed at this sad time, thought I might of received a little empathy or advice at least.
Dec 8th, 2022

Positive: Professionalism, Reliability, Responsiveness
Mar 8th, 2022

Our elderly dog had kidney failure and Philippa tried everything she could think of to help him. Sadly he worsened and we had to say goodbye. We can't thank the staff enough for all the love and care they gave to Cap during his long life.
Feb 21st, 2022

Positive: Professionalism, Quality, Responsiveness
Nov 5th, 2021

Absolutely shocking! I have been a loyal customer for years and couldn't be more sickened to be turned away by the head vet and surgeon Richard when my beloved dog was struggling to give birth, he confirmed what i had told him on the phone a pup was stuck he took his consultation fee and i was told if she hadnt passed the pup in an hour or 2 call emergency and wiped his hands. Being as trained as he was he will have known as we feared, she wouldnt make it and ultimately thats what happened. We lost our precious girl because Richard refused to help her, refused to save her life. As a registered and regular customer he should have had a duty of care to my dog. Vets are traditionally in the industry to save lives not this one!! Distraught
Apr 10th, 2021