Independent Inspections Ltd

Started life as a great company . Then became greedy , uncaring and all about how much money they could make . No training , employed second rate staff and worse management .
Aug 24th, 2022

Insurance claim for carpet. They offered us a compatible carpet. Suddenly that product was unavailable but the settlement price had been locked at that product. But all other ranges they offered at that price were lower quality so they coerced us into paying an upgrade just to get the same level quality as our original damaged carpet. Devious!!
Apr 3rd, 2022

Insurance job they have now cancelled 4 times, 1st time van broken down, 2nd time no stock arrival at their depot, 3rd time fitter had covid, 4th time called today fitter has left the company this is over nearly 6months of my mother in law losing the will to live. Any insurance company thinking about using them please blacklist them they are a complete waste of time. Minus 10 points would be the best score to give them.
Feb 6th, 2022

After an insurance claim in October 21 we were put through to Independent Inspections, they in great detail explained that due to buying power, deals with fitters and relationships with insurers that a carpet supplied by them would be of a far higher value than any cash settlement so we agreed to allow them to supply the replacement, in the next breath they said that they had no fitters in our area and we would have to accept the lower payment. Back to our insurer and with threat of the financial ombudsmen they found a fitter, we then had a home visit by one of there staff to choose / order the carpet. I should have realised what we were in for when he advised that we should not pay the excess or an upgrade fee until the carpet was in and ready for fitting. Mid November we get a call saying the carpet was in, rather than arranging to have it fitted during the Christmas period we agreed an early January call to organise fitting dates. Throughout January, February and into March there must have been a dozen calls with Independent Inspections trying to pay the excess (they would say they couldn't take payment over the phone, send out dead links for on-line payment, arrange calls where they could take card payment then either blame working from home or system problems for either not calling back or for not being able to take payment - another complaint to our insurers and 24 hours later they managed to take our payment over the phone. 48 hours later (once they were in receipt of our excess and upgrade monies) they call to say sorry - we would have to accept the original lower payment as they have no fitters in our area. Once again complaining to our insurer Independent Inspections find a fitter and arrange for an early April fitting (claim was originally made in October). Today they fitted the carpet - we have just found a lump where the fitters have dropped / left something under the carpet while fitting - contact Independent inspections to be told the fitter can't return as he is too far away. Now on hold for yet another complaint to insurance company.
Jan 29th, 2022

I've got issues with the wooden floor I've bought from Luxury Flooring. They appointed Independent Inspections LTD to "investigate". The guys from Independent Inspection showed up 2 weeks after, spent 5 minutes, answered no question whatsoever, and measure my concrete subfloor with a tool set for wooden scale (see picture). The report showed (of course) the moisture was High and that I've got problems with the subfloor. In fact it would have been Low should the tool set to Concrete scale as it should have been. It took me 1 week to explain the problem with their own report and another 1 week to agreed that they need to reassess the report and they offered me a second property visit on the 27th of Oct (today is 29th of September so in 1 month time). The supplier (Luxury flooring) could not care less as it's their earliest availability. Independent Inspection LTD could not care less even more. Their tactic is to extort the client so that he drops the case as there is not hope to get something claimed. Absolutely shocking gang, wonder why nobody still went after them big time and why such a business can still exist.
Nov 19th, 2021