PPC Protect

Feb 1st, 2023

PPC Protect/Lunio has been a game changer for my business. It's saved me a huge amount on ad spend and has more than 20x'd the ROI. Not only that but the team are AMAZING. I was genuinely surprised by how exceptional support/CS has been. These guys are doing everything right.
Dec 2nd, 2022

PPC Protect/Lunio has been a faulty product in my experience and I'm left very disillusioned with the product and the customer service team. I bought into the software a couple of years ago, all sounded great at this point. I did find the system quite buggy from the outset and had to get support to help a few times, but was eventually on my way. I run a Paid Ads agency so we used the platform for our products. I started to notice that after trying to get a new client monitored or protected by the software and 'syncing' the account for the new clients to appear, it then switched off all my clients protection and reverted all clients in the account. I thought this was just a general bug at first so set about correcting this and ensuring the right clients were protected/monitored again. Over time this happened time and time again, and on some occasions we've been many weeks without the platform working for ANY of our clients, as we've logged in to try and sync a new client to the system and then left it running again. I've now reported the issue for the 4th time and I've had enough of the product - I can't rely on it for my clients anymore. This is the 4th time I've approached the customer service team and despite admitting verbatim; 'we don't have the required reporting in place in order to define precisely what has caused this issue. I want us to be open about that. ' and 'We are unable to find any evidence at all that links directly to the issues you are seeing. One of the main reasons for this (speaking very openly here) is a lack action auditing in our Database. Due to this, we are not able ascertain precisely what actions have led to this happening.' However, despite this admittance - all we have been offered is discounted packages for the package for future and they have refused to provide any compensation for our past experience despite openly admitting that it hasn't been working correctly and they can't tell me why. I've asked openly - why would I continue to pay for a package that you openly admit isn't working correctly for me. I'm sure it's a good product if it works for you, but for some reason we had this bug - and the customer service team have been less than helpful.
Nov 10th, 2022

It's been a month that I want to cancel my subscription and nobody from the team is answering my emails and I don't have the option to cancel the subscription myself... It's really sad to see such a poor customer support when you pay more than 200/month.
Dec 30th, 2021

A good piece of software that enables you to filter fraudulent and invalid clicks. It's unfortunate that in 2020, the Government still hasn't combated this line of fraud. The types of clicks we get blocked and filtered all point towards the same companies that provide proxies & VPNs. Perhaps the proxy industry needs more regulation. We've saved quite a bit by using this software. In terms of price, it is one of the best on the market (and allows unlimited websites)
Apr 29th, 2021