Safe.co.uk

TLDR: Refused return, save yourself hassle and peace of mind and order on amazon or somewhere else that you trust to treat you well. I bought an alarm system for my shed that is just outside of the window where I had the base station. The description of the system said 30m range, so I hoped those 4 meters would be good enough. Unfortunately the system worked inconsistently, and alarm system like that should provide peace of mind and not leave you in wonder if it will work at all. I contacted the company and asked for refund cause of that, they said that since I tried the product they will not accept the return, and the best they can advise me is to put the item on eBay. That is clearly a violation of UK law and consumer right, so what I did is I sent the item back on my own to them using Royal Mail, paying for return myself and documenting all of that in case I needed to ask PayPal and credit card company for refund. Fortunately returning the package by force seemed to force them to return the money to me, however I needed to use PayPal to refund my postage. I would recommend researching the security systems on their page since it got nice overview of the available hardware, but order on page like amazon or other one you trust where they treat customer better. Bought new system from amazon and it works well, I think it was even cheaper there.
Sep 8th, 2021

This company should be teaching customer service as a service. I have never had such amazing service before. I ordered online and got contacted because they werent happy with the delivery fee I was going to be charged. They gave me three alternatives and saved me 117. Completely unheard of service. Highly recommended and I will definitely be spreading the word. Thank you Anne you are a superstar
Feb 2nd, 2023

Brilliant Service - I was looking to order a Bulldog clamp for my trailer and phoned the number on the website; was referred by the operator to an email address to ask my question about ordering the correct size. Immediately got a response with a link to the product. Delivered in 2 days and fits perfect and is the high quality Bulldog product I wanted. Like I say, Brilliant!
Jun 16th, 2022

HIGHLY RECOMMEND! I bought a Phoenix safe from these guys. I got the choose the day it was delivered (for free) and it arrived damaged, probably on route. I contacted them and they arranged a replacement to be sent out again on a day of my choice and the original collected at the same time and this one arrived in perfect condition. Price was competitive and customer service was excellent.
Oct 15th, 2021

Purchased a set of 4 Avocet ABS 3* 45/45 lock cylinders keyed alike. Despite the website advising that delivery would take 9 to 10 days they arrived the very next day via DPD, a little over 24 hours from placing the order. Now that all of the lock cylinders are fitted they not only increase the security of the doors, but also look fantastic too. Top notch service from safe.co.uk, I'm glad I chose to order from them and wouldn't hesitate to do so again in future.
May 5th, 2021