Northwood Preston - Estate & Letting Agents

I have been using Northwood since they opened in Preston, during that time I have found every member of staff to be both courteous and professional. After having them look after my properties for well over ten years I look forward to continuing this relationship. Keep up the good work and thank you.
Mar 3rd, 2023

Dec 23rd, 2022

Avoid this agency at all costs. Sue is one of the rudest, most incompetent lettings agents I have ever had the misfortune to encounter. Any complaints addressed to "management" are directed to her husband. They do nothing for their management fees. Absolute shysters - avoid!
Sep 11th, 2022

I don't recommend renting from this agency at all. We rented a house and then our daughter had Leukaemia, in 2018, we asked them to change the carpet as the bacteria could cause a fatal infection. They refused. The carpet in the house was fitted since 1989. Our daughter's oncology hospital sent them a letter telling them how risky the bacteria are for her hickmen line and her low immunity. They tried to chase the hospital and then refused to change the carpet. Their answer was described by many readers as so very heartless. The hospital advised us to ignore them and clean the carpet as much as possible and we cover it with rugs because we had no time to complain to the right people. We had a very stressful time and we were busy with the hospital trips and stays. Then after, they advertised for a bungalow for rent we requested to move out and rent the bungalow. They refused to rent us out the bungalow and the reason was because only my husband was working and their new policy requests that me and my husband should be both working. But staying where we were, their policy works OK for one person to be working. Again her answer was described by many as discrimination against. Sue is, as described by other reviewers, patronised and she thinks she knows something. I only witnessed her doing good when she put her gloves and cleaned the hood the day we moved. But she better could have done this before renting out us this house. AVOID AVOID AVOID this agency.
Jan 27th, 2023

Enquired online about a property and rang the next day after not hearing anything back, spoke to Ollie who seemed friendly and professional and helped arrange a viewing for the following day, told to keep an eye out for an email confirming the viewing. An hour later and I unfortunately missed a call from Northwood, but was left a voicemail, this was from Ollie and again he was professional but wanted to let me know that unfortunately the viewing could not be arranged as the landlord was not interested in my enquiry and to ring back if I wanted more information. This is were the low rating comes from, I rang back and Ollie did not answer, an unknown female answered as all I got was 'Hello Northwood' I explained I was ringing regarding my enquiry and had just missed a call from Ollie, she seemed to want to get me off the phone as soon as possible as the only feedback she gave was 'yeah, the landlord doesn't think the property is best suited for you' I already knew this as it was mentioned in the voicemail, before I could respond, all I got was 'thank you, bye', realizing she clearly wasn't interested in giving any proper feedback as to why me and my partner were not suitable for the property, I ended the call and wouldn't use Northwood in the future purely down to this unknown woman. What started out as a pleasant experience ruined by the rudeness of 1 individual.
Aug 10th, 2022