APG Domestic Services Ltd

May 2nd, 2023

Positive: Responsiveness Service: Heating system repair
Apr 19th, 2023

Requested a service for my electric boiler and was charged 70 to be told it doesn't need one. Why send an engineer in the first place particularly when the boiler itself was supplied by APG and they had my details from when it was installed. This information should have been relayed at the time of booking not after sending the engineer. I accept that call out fees need to be charged but not when the call out could have been avoided. A valve on a radiator was replaced during the visit which isnt included in the 70 but had I known my boiler didn't need servicing, I would have cancelled the visit and fixed the valve myself. When I contacted them to query the price, zero effort was made to appease the situation. Disappointed.
Apr 2nd, 2023

Mar 5th, 2023

Dealing with APG was a pleasure from start to finish. Booking the appointments and queries were dealt with very efficiently over the phone. Calls were immediately answered too which was a nice change these days! The engineer actually arrived early but waited patiently and then easily and accurately diagnosed the issue with our faulty boiler. He also gave me a workaround to keep things working whilst parts were ordered. A few days later a second engineer came well within the arranged time window to fit the new part and was equally pleasant and efficient as the first. Quote and Invoice were dealt with by email and payment via bank transfer (although credit card was also an option). Service: Heating system maintenance
Feb 5th, 2023