Atlantis Rugs

This company refuses to give full refund and deducts returns postage money from the item you return for items that are I INCORRECTLY described on their website . Luckily PayPal had my back but the lady Lucy who deals with the problems is ever so rude and useless. They make you feel like a liar . Avoid using this company at all costs
Apr 27th, 2023

Avoid this company like the plague. Refuse to give refunds if you dont like the rug etc. AVOIDDDDDDDD
Apr 3rd, 2022

AVOID THIS COMPANY!!!! BAD QUALITY RUGS AND AWFUL SERVICE!!! I ordered a rug from this companies ebay store i thought very good rug for the price. Firstly, they booked in my delivery for between 10-12 upon checking the tracking it says it was delivered and to check calling card as left with neighbour, turns out they had delivered it to a completely different address! When I finally received the rug, excited to see the WHITE AND GREY rug I had ordered I received a BEIGE rug. Now everyone makes mistakes I get that, however I was offered a 30% refund :/ "if it is a good fit" well if it would be a good fit i wouldve ordered the beige. They then advised that I could get a full refund if i send this back, ok fair enough, however they made the return very difficult as if they didnt want it sent back. I was fed up of emailing through ebay so I decided to ring took me 4 times t actually speak with someone, i spoke to one girl who ask who i spoke to on ebay she found the girl i spoke to online who was the rudest customer service advisor i have ever spoken to, her attitude was stinking! And had the audacity to swear as passing the phone to her manager! I believe she though i was on hold/mute. When informing this to the manager she was not bothered and didnt even apologise! She passed me to another manager who was just as useless as all the others. Safe to say I will never use this company again! The quality on the rug is awful also get what you pay for bad quality of rug and horrible attitude on staff! I will be claiming a refund through eBay
Jun 15th, 2021

Beautiful rugs bought 4 already as I love them very good price and excellent service 100 recommend it thank you
Oct 22nd, 2019