Specsavers Opticians and Audiologists - Deepdale

I was struggling today with mobility issues and I went for an eye test today. The staff were incredible. Genuinely amazing customer service and the lad who did my eye test was incredible. Thanks guys.
Apr 30th, 2023

Apr 28th, 2023

Mar 5th, 2023

Spec savers has always satisfied my requirements in terms of new glasses and prescription sunglasses. There are a wide choice of frames and the staff are really friendly and knowledgeable.
Nov 15th, 2022

Terrible experience with this optician. They couldnt meet the appointment time so waited approximately 30 minutes. Optician took all but 5 mins for an eye test - presumably to catch-up with the queue. I also wasnt given the opportunity to discuss my eye health and OCT test as I was scurried away as soon as the test was completed. The optician provided an incorrect prescription, resulting in severe headaches. This was confirmed by an alternative eye-test I took elsewhere. Discussed this with the store manager, as I didnt want anyone else to suffer the same head aches. Manager was avoiding taking any responsibility. Blamed it as incorrect lenses but we checked and they were cut as prescribed. Didnt offer to make any amends to their processes and work flow to remedy this in future. They really need some training in customer service. Was begrudgingly given a refund for the eye test (but not the OCT test). Was also given a 50% off voucher for another pair of glasses, not that impressed as that is essentially similar to their buy one get one free offer. They use a machine that estimates your prescription by you focussing on a picture of a hot air balloon - and that was essentially given as my actual prescription. I would advise to visit a proper optician that takes time discuss your eye health, and uses the manual approach to testing your eyes with the funny glasses and separate lenses.
Dec 4th, 2022