In-Time Watch & Jewellery Repairs

The issue with my watch couldn't be replicated properly at the time I took it in (which is extremely typical of issues. When pulling the crown into its outermost position to adjust the time, it often skips back as if the crown is pushed back in, making it difficult to set to different times). Chris said he'd take it and have a look, for free I might add, and to pop back in an hour. Upon return, he said he couldn't find the issue but had reset the watch and set the correct date/time. I got home and of course i managed to make it do the thing... Good experience but a bit of a shame that they couldn't diagnose anything.
Mar 22nd, 2023

Had my watch strap replaced, the lady on the counter was lovely & polite.
Feb 3rd, 2023

Quick and reliable place to fix your watch
Dec 2nd, 2022

My wife had the battery replaced in her watch In June 2022 and was told the work was guaranteed for 18 months. The watch stopped working and in October we went back with the credit card receipt for 49.95. The manager Chris told us we needed the certificate that they give out for work done (which we did not have) He was not prepared to change the battery or check his records for confirmation of the transaction. This is appalling customer service, I will never use them again. Good news is that we found a repair shop in the Debenhams centre that replaced the battery for 25.
Nov 8th, 2022

Sep 30th, 2022