Richer Sounds, Preston

I have deleted my original comments and resubmitted my post after being contacted by Richer Sounds Customer Services manager, he was very apologetic that I had had a disappointing experience. He told me he had contacted the Preston store to understand what had gone wrong. Both the manager and assistant manager agreed there had been a breakdown in communication from what I had been told on the telephone to when I arrived at the shop to compare and hopefully buy headphones. I was invited to go back and purchase the Bluetooth headphones I had been interested in. The assistant manager James was very helpful and I came away happy with the headphones I wanted. Many thanks to Tom Griffiths and Paddy from customer services and the staff at Richer Sounds Preston shop for handling my complaint in a professional and friendly manner. I will definitely return when I next need quality Hi Fi products.
May 1st, 2023

Superb, great prices, along with friendly and helpful staff. I've nothing but praise for them, highly recommended.
Mar 20th, 2023

Howie was extremely helpful regarding choice of TV and his assistance following purchase was superb and very much appreciated. Certainly recommend this business. Thank you so much.
Mar 7th, 2023

Feb 24th, 2023

Great place, Howie very helpful always use Since my last use of this branch, I find myself looking elsewhere,, feel like service not what it used to be. It's still the best value 95% of the time, but experience is a big thing, the buzz you get from upgrading etc. Matt great sales advice, knowledgeable. Experience was better
Feb 10th, 2023