HIES | The Home Insulation & Energy Systems Quality Assured Contractors Scheme

HIES have been great at communicating with me and also to help me get sorted for my MCS assessment. Jonathon Moorhouse has been extremely friendly and helpful, whenever I have needed a direct and quick response he and the company have continued to deliver for me. I hope we can continue to build a great relationship with HIES as a company going forward.
Apr 9th, 2023

This scheme is an absolute sham, dont be fooled into thinking you have any projection if you use a HIES affiliated installer. My solar installer (Daylight Energy) ceased trading in February and the MD has basically ran away. HIES had arranged a deposit insurance policy with a company called Safeworld. The moment I knew my installer had ceased trading I immediately tried to claim. However the insurer has a whole list of loopholes that stop them having to pay out. Ive just received a final response from Safeworld stating they wont be paying out as Daylight Energy werent shown in admin or liquidation on companies house before the 25th of March when the 120 day policy that the installer facilitated via HIES expired. Daylight Energy ceased trading in February but with the MD having ran away he has fulfilled none of his obligations of insolvency so my policy has now expired. I wouldnt be surprised if this is a deliberate delay tactic that has been agreed to time out peoples policies. The insurance arrangements they have in place clearly isnt fit for purpose. HIES have provided no updates in weeks other than copy and paste responses. Ive even contacted the Chief Executive of HIES, he didnt have the decency to respond himself but got one of his staff to respond that again provided zero help or reassurance. So basically HIES provide you with no help, no protection and no security unless a company that ceases trading does things by the book, if someone runs off with your money youre certainly not covered. Id almost recommend avoiding using any HIES affiliated company.
Apr 3rd, 2023

I Paid to have solar panels fitted by daylight Energy and when they stopped trading and i contacted HIES to clam my deposit back they were very unhelpful and did`nt want to know,not worth the paper it wrote on
Apr 2nd, 2023

Had problems with service from a PV installer. Contacted HEIS for help in resolving the problem. This worked and problem resolved quickly. Thankyou.
Mar 31st, 2023

I was a customer of the solar panel installation company, Daylight Energy, that closed down it's operations at the end of Feb 23 leaving me with a part install of a solar panel system. As the company was affiliated with HIES I hoped that HIES would be able to resolve the situation as the MD would not communicate with customers by phone or email. I was surprised when HIES said that the company had not registered my contract with them and therefore I was not eligible for any of their protection. They advised me to sit and wait until a liquidator was appointed and then some company might then be willing to pick up the missing part of the contract. As the DNO process had not been completed and this two stage approach would mean that I would have to pay VAT on the battery install I was not impressed. They appeared to be unable (or unwilling?) to put any pressure on the MD to sort out the mess that he had left his customers in. If they are supposed to be focused on consumer protection then I am not impressed.
Mar 31st, 2023