Direct Validation Services

Well maintained, the guiding staff was very friendly.
Oct 23rd, 2022

Put a claim in via direct line insurance for a stolen mobile. I had to be completely proactive to get my claim paid.
Sep 11th, 2022

Aug 3rd, 2022

Quick and efficient 5*****
Mar 20th, 2022

Absolute joke of a company. Made me feel like a criminal when I was the victim of a burglary, telling me I couldn't claim for anything I can't prove I own. Nowhere in my policy wording does it say that, but I spend two weeks trawling through photographs and bank statements to provide to them. I submitted proof of payment in the form of screen grabs from my bank statement which weren't accepted as proof yet photographs of jewellery that I took from the internet to show what they looked like were accepted. Then I was told that I need to go and get quotes for replacing everything!! Unbelievable that the customer is lumbered with the responsibility to do this when they should be appointing jewellery experts to call customers to go through this with them and provide a professional quotation. Do not accept vouchers as a form of payment either! I was advised by a friend in the insurance game that they get a huge discount on the vouchers. I'm now waiting to hear from them to see what they say about my request for an expert to assess the value of everything that was stolen from me.
Apr 10th, 2022