Countrywide Assured PLC

Got building insurance, currently in a home emergency and AXA their partner company cannot find my details on their system as countrywide has not transferred over all of their customers. This is apoorling service. Definitely changing companies once my renewal is due.
Jan 24th, 2023

AVIOD THIS COMPANY!!!!! Following the sudden death of my wife I had to send them the original death certificate which would be returned by recorded delivery. The certificate was not returned after numerous phone calls and promises of a call backs (which did not happen) they gave me a tracking number for Royal Mail which the sorting office said did not exist. Following more calls got to speak to customer services manager who said they did not know where the death certificate was but would get a replacement from the regerestry sent to me and call me back that afternoon to confirm this had been done. Again no return phone call no certificate and another 3 calls to them with no satisfaction. They have no regard for people at one of the most stressful times in their life and are the worst customer service department by far I have ever had to deal with. David L
Aug 17th, 2022

Awful experience. Trying to change over something as simple as my direct debit mandate has been made so difficult by COUNTRYWIDE ASSURED. Now having to send in bank statements and passport to prove who I am as they are saying I have failed an electronic identity check!!! Absolutely impossible as everything is in my name both account and policy.) All to change over a 5.90 monthly direct debit.
Apr 30th, 2022

My father had his pension with Countrywide but passed away in March 2021. We are now in mid July and still no end in sight. Had to fill in the same form 3 times through 2 family members. 10 days to process a form but no time limit for the trust to process any claim. I registered a complaint that will take up to 8 weeks to process and if they dont contact me I will need to chase them to understand the findings - as stated in their complaint guide. The ladies on the phone are polite and sympathetic but the company itself is a shambles. Please think twice before conducting business with these people. It takes forever to achieve nothing. Avoid at all costs.
Apr 16th, 2022

Antiquated organisation that by either strategy or poor luck are not able to operate a postal based claims system. The online portal is poor and only one way. delay delay delay, stress, stress, stress. Already raised a complaint, standard process, sent a meaningless letter in response. People are nice to deal with but have no authority to do anything. Going to report to financial ombudsman and go to the press if not rectified promptly. TBC
Mar 14th, 2022