Galloway's Society for the Blind

Used the Specsavers service there.
Mar 31st, 2023

Met a friend for a coffee. It has a feel of a community cafe. It is clean and spacious. The service from the 2 lads serving coffee was friendly and fantastic, they "brought the sunshine".
Mar 20th, 2023

Nice old building catering for - but not exclusively - the blind. Visited Specsavers pop up shop for an audiology appointment. Nice clean environment in well kept grounds.
Jan 1st, 2023

This review is about the Morecambe Centre: Positives: Grant application availability / process. Support received with this Some staff. Tech training (on Site). General sight loss advice. Negative / Constructive comments: No Reception area to go to when you arrive. No meet and greet from staff appointments. Service Users shouldnt have to ask Caf Staff for help / directions and to alert staff, once you have arrived for an appointment staff should be there to meet you. NO offer of drinks. Slightly chaotic and disorganised environment Personally, I found this very unnerving / disorientating when coming into the building, with lots of people walking/ rushing around, particularly as a new Service User with severe sight loss who does not know the building / layout etc; Left on my own - staff wander off to help other Service Users - very irritating! No home visit training options / availability. Some communication issues (some staff). Promises by some staff, not kept - another let down. Limited availability of Visual Aids - having to pay for some aids. Some aspects of Services need to be reviewed and improved for a better experience for Service Users. On balance, I would NOT recommend Galloways (Morecambe office at least) to any family or friends with sight loss, because of all the off putting issues I experienced personally and listed above. Thank you.
Feb 21st, 2023

I am Mr Armatage's PA / Sighted Guide. I attended Galloways in Morecambe with Antony on 2 separate occasions. I can vouch for everything Antony has said in his own Review and what he / we experienced, when attending this Centre. Personally and overall, I found the whole experiences very disappointing and disconcerting. Antony felt even worse as a severely sight. impaired (blind) person, accessing a Service where you expect to receive appropriate support and on time (left waiting / standing around in a chaotic environment for staff to turn up). Just one other thing to add - the toilets in the building are filthy and disgusting - without a doubt, a health and safety risks for service users. Get them cleaned! Again, I think there needs to be a serious review and major improvements that need to be made to the Centre / Services offered, to improve the experiences for ALL service users. We are now accessing other Sight Advice Centres who are more flexible, organised and professional (in our view). Also, who offer tech support at home - for individuals like Antony, who cannot access the Community independently. One final note for all Galloways Morecambe staff, GET YOUR ACT TGETHER! You owe this to ALL Service Users. Thank you.
Feb 17th, 2023