NatWest

Went in to the bank for the simple matter of getting a bank statement printed off. Waited more then 20 minutes to be seen
Mar 2nd, 2023

Do not go into the branch unless you want to open an account, deposit/withdraw money. They just pie you off to use the app for help or call the number on the back of your card.
Jun 15th, 2022

Very helpful staff
Apr 20th, 2022

Jan 16th, 2021

I spoke in the bank to a guy called Jacob about a issue that I've been trying to sort out for 2 months regarding a substantial amount of money. The guys on the app chat said they sorted it after multiple messages and I waited 24 working day I rung to be told they app guys didn't do anything after multiple conversations to be told I'm sorry ill sort it but it'll be another 24 working day. I wait, ring. Get hung up on when I'm being polite, transferred back to the start with the options. I go to the bank direct, I spoke with Jacob, after realizing how complex my issue was took me to a booth. Spent genuine time to take care of the issue and showed he was on it. Within 3 days I had my money back plus compensation for the stress so thank you for resolving my issue and going above and beyond to help. Put my faith back in Natwest!
Dec 30th, 2022