Kennacott Court Holiday Cottages

Kennacott House is a great size for a large family getaway, with good space for parking and a large rear garden. The building needs a lot of TLC as the conservatory roof and a window in the dining area leak, leaving puddles of water. The overall cleanliness needs working on as we had dead flies in the bathroom and a lot of dust/cobwebs around the property. There was also only 1 out of 4 showers working which was not acceptable when there are 10 people in the property. The outside areas were untidy and we had to pick up quite a few rusty screws due to having 3 dogs walking around. The rooms are a good size and the bedding was clean. The location is excellent with lovely views. The swimming pool is still not completed and the tennis courts could do with being updated, as only 1 court is playable. The badminton court and snooker table are not free, as they charge for the usage of the lights. We were very disappointed that we could not use the golf course due to overgrown grass, which looks like it hasn't been played on for a while. The outside waste bins were already full and overflowing when we arrived and were not emptied during our stay. I do not think the facilities are worth the prices charged especially with so many amenities not being available.
May 2nd, 2023

Dec 22nd, 2022

Aug 19th, 2022

This review relates to the management of a booking, and the subsequent communication from staff towards their customers. My family booked a stay, and on the day they were due to arrive received a dozen or so quite threatening emails. Apparently if you dont arrive dead on the arrival time, you are charged 10 per hour. What nonsense? There were also emails demanding the IDs of every person staying at the accommodation - which is very alarming. Phone calls were exchanged where my family detailed their concerns over these emails, and a female called Kelly (surname unknown - she refused to provide this saying it was the law she didnt need to. When asked what legislation this came from, she told my mother - who is a solicitor - to google it very professional Kelly) was very hostile and unhelpful. My family decided not to go through with their stay, god knows what would have been waiting for us upon arrival. The film taken springs to mind. P.S. Kelly, your surname is a form of ID, you know, ID.. the thing you were emailing us for. Google it.
Mar 11th, 2023

**I have not stayed here**, my review is in connection to how the staff treated my mother on the phone when she queried the cottage demanding a deposit (by giving bank details) and giving ID copies over email before even arriving at the cottages. A member of staff called 'Kelly' was extremely rude and very unhelpful on the phone. Their 'system' when booked through a third party is quite harsh (for want of a better word) you are warned that you'll be charged 10 for every hour that you're late, no refunds, no cancellations, no changing the booking. It's meant to be a nice place to stay in a nice part of the world, but from our initial experience, it isn't. Chances our my mum will lose her money for the booking, but she won't be staying there, and I hope anyone who reads this won't either.
Mar 8th, 2023