Better Planet

Mar 10th, 2022

I have just had a solar PV system with battery installed by Better Planet, and I can recommend them very highly. I chose them because they were local to me in Hertfordshire, and although we got off to a slow start, they proved to be a very professional and responsive supplier. Despite the current problems with the international supply chain, they managed to install the system with very little delay. Stephanie, the installation co-ordinator, did an amazing job in sourcing the panels, inverter and battery, and Mark and Peter managed the installation perfectly; even providing help and support with the app that controls the installation. The system is now running well, and performing as expected.
Nov 16th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Sep 27th, 2022

Be wary of this company. We paid over 40K for a ground source heat pump system. They configured the pump incorrectly which as a result cost us a fortune in wasted electricity and (after asking for help for several months) when we finally figured out the problem they blamed us rather than accepting any responsibility. One of many issues we had with them. Badly run and will always argue that nothing is their fault. Update to reply to Better Planet's response: We provided conclusive evidence that it cost us hundreds of pounds a month more than it should (for 12 months). It was only fixed once I worked out what the problem was, which was confirmed and put right by their electrician. I have now also replaced the faulty leaking valve that was dripping for a year since installation. Service: Heating system installation
Sep 11th, 2022

Positive: Professionalism, Punctuality, Responsiveness Service: Heating system installation
Jun 2nd, 2022