HM Revenue & Customs

Sat on hold so far for 35 minutes. Losing the will to live!
Apr 26th, 2023

On hold 30 mins. Cut off. Called back, cut off again. Been trying for over two weeks. Unsuccessful every time.
Apr 14th, 2023

Mar 27th, 2023

Wait over one hour on phone. Paying lots of tax that is not put to oldest bill so they can still charge me interest!! Disgusting and likely illegal!
Mar 19th, 2023

Honestly, I cannot believe how bad this is. I've been trying to get through to the Future Pension Service for weeks now and I just cannot. I have phoned easily 100 times and not got to speak to a FPS person, instead I just get ingested into the alternated phone system and whatever option I press I eventually just get spat out further down down the call. I have tried txting, emailing, found out that you can't turn up at your local HMRC office as they won't speak to you and i've even phoned other departments i.e DWP and HMRC who when I speak to them just direct me to each other and say that I really need to speak to Future Pension Service. The answerphone message has recently changed to say that the date of what I'm phoning to do has now been extended but I don't really think it's good enough and decision makers at the top of the government really should have enough people to answer the phones for the citizens of this country instead of wasting everybodies time with alternated phone systems. All I am trying to do is pay money in to my future pension and this is something that should not take weeks to do. I don't see this as something that the people on the ground at HMRC/DWP/FPS can change and think it's more to do with the design of the system and decision makers. It's costing every taxpayer and also government time and money and needs to be changed quickly.
Apr 3rd, 2023