Nationwide Building Society

Great customer service fro. the team.
Apr 20th, 2023

I went into the branch today as I received a form to fill in to close my mums accounts as she passed away. I was approached by Louie, who was absolutely fantastic. He was very knowledgeable & very patient and helped me fill in the form from start to finish. Top marks to Louie with the service he provided
Mar 20th, 2023

Excellent building society
Nov 7th, 2022

Oct 7th, 2022

Appalling. We were unable to transfer a large sum of money in payment to a local company - this is fair enough if 'the system' does not allow the transaction without further checks. What is unacceptable is a highly antagonistic manager who spoke over us whilst we were trying to find a solution. He was bombastic and difficult, offering absolutely no solution to our problem. Staff actually suggested we went home and transferred in excess of 200,000 online ! Exactly what we have been advised not to do, it was ludicrous. This whole episode was conducted in the open bank hall when really we should have been offered a private room to conduct business. We have been customers for many years and despair of the service. In recent months two local branches at Southsea & North End have been closed, we have to go into Commercial Road - which at this rate should be closed too - the service was so appalling that we are heading towards online banking with Starling and continuing with another high street bank that still offers polite and considerate service. The manager needs to address his approach to customer service, we were not angry at the transfer situation but within a few minutes of him addressing us in such a condescending way felt patronised and unable to continue talking to him. On the whole the other staff were fine and dealt with things as far as they could.
Jun 3rd, 2022