Boox

I think I have previously rated Boox as a 5/5 having been a customer of theirs for a good few years, for the purpose of tax returns/self assessment. Unfortunately in the tax year 2020/21, I found the service to be slow, depersonalised with very poor communication. I still persisted and got the tax return filed but found I was chasing up and what should have taken weeks, took months with very little attempt from Boox to apologise. I have now switched to a local accountants which is more expensive but worth it. I notice a lot of positive reviews here are by former/current employees of Boox. Please work on rectifying the issues and I would consider using you again. A customer shouldn't have to correct errors and chase endlessly.
Jul 9th, 2022

I've been with Boox for 10 years. On the plus side you can always call them up and speak to them and they are nice enough. But they can be slow and do the bare minimum and have to be pushed along, sometimes leaving VAT/Tax submissions to the very last week when they have had many weeks or months to do so. I'd say they seem to be in decline the since before the pandemic. I am attempting to close my company which they said would take 3 months, it is now 8 months later and they just say they are processing it. Not awful but could much much better.
Jun 25th, 2022

They are unable to provide a simple reference confirming previous accounts unless you are an ACTIVE paying customer.
Jun 21st, 2022

Positive: Professionalism, Quality, Responsiveness
May 2nd, 2022

Positive: Professionalism, Quality, Responsiveness
Feb 19th, 2022