Norewood Lodge Care Home - Bupa

Jan 4th, 2022

Office staff were kind and caring. Sadly I never met or saw the manager once. I feel there was a lack of carers to give the attention and care that our loved ones deserve. My mum who was in palliative care,was constantly told 'we do have other people to see' by some of the staff. There was no real conversation from some staff, indeed a few staff would talk to each other in their own language whilst administering care not including mum. Huge regrets.
Sep 1st, 2021

Wow, what a truly appalling experience!!! I cant give a review based upon the care my Mother didnt receive because nobody EVER answered the phone, so I couldnt even find out if there was a vacancy for her,
Jun 28th, 2021

Sep 3rd, 2020

Beautiful home, full of love & care. We had the pleasure of decorating this wonderful home, staff are patient, caring, and smiling. Loved the home, and the staff. A place I'd love to retire here when older! We took part in the national refurb of Bupa 2012 for many years, doing many Bupa Homes, but this was 1st without doubt!
Sep 18th, 2019