Portishead Medical Group

Learn to answer the phone
Apr 2nd, 2023

Urgently Needed a prescription for my daughter that hadn't been processed spoke to a student doctor on reception and within half an hour he had sorted me out ,FANTASTIC SERVCE! Thanks
Mar 27th, 2023

Typical of the NHS, underfunded and underperforming. Very difficult to get an appointment, archaic systems. I think it's easier to simply die - and preferable, actually - than to try to sort your health out through this practice.
Mar 24th, 2023

Can not get appointments, just called and held for 13 minutes to be told call back at 8am, you call at 8am and there are on average 40-50 people waiting. I am often told to come to the GP practice at 8am to make appointments (how do you do that with a job and school run)!!! I cannot get appointments for my children or myself I now pay privately where I can, but that is not sustainable. The booking system is broken at this surgery, and the community health is being failed. The medical staff are lovely if you can win the lottery and get an appointment! Just awful.
Mar 20th, 2023

Reading through the reviews reveals a mixed bag which is curious. Noted are comments re the attitude and helpfulness of the reception staff which seem to err on their being below acceptable standards. I can only assume its down to who you get on the day (which it shouldnt be!) The other constant seems to be the access to seeing a doctor being poor (via the same day booking system). Having tried this week to make an appointment to see a doctor; and having just returned from a horrendous experience waiting for nearly 15 minutes at the reception desk while staff stood around talking on the other side, I can only agree that the negative opinion of service at this practice offers the more accurate reflection of how it actually is.
Jan 30th, 2023