Lexus Poole

Apr 3rd, 2023

Feb 14th, 2023

Liked it because I like the Lexus range of cars. Slightly on the small size and I don't think it was in the best vantage point from a marketing point of view. Staff were excellent as always with Lexus.
Feb 1st, 2023

Dec 18th, 2022

Booked my car in for a service just before christmas firstly because it was due a service and secondly because i noticed at full lock it was crabbing. Nothing came from the service and i notified that my front tyres had 3mm of tread left which is well above the legal limit. To now my car continues to grab and judder at full lock i have since taken it to an independent garage and within 5mins of an inspection told that my front tyres are illegal with cords showing which will be the reason my car doesn't grip the road. I was told by lexus that the service was carried out by a junior (not that it bothers me but at least the work should have been checked by a senior member). I then receive a call by the service manager who denies what i was originally told, showed no knowledge of customer service skills and was very argumentative and not once apologised or wanted to take any ownership. I have since emailed head office and wait a response but its the worst service i have ever received and ive only owned this car just over a year.
Jan 9th, 2023